Info & FAQ
GENERAL INFORMATION
Tickets are not nominative: the name of the buyer is indicated on the tickets, but the tickets are not nominative. However, due to the pandemic, special procedures may apply in case tracking of attendees becomes necessary. At the moment we have no information on this, any updates will be posted later on the official website.
Availability: availability is as displayed on the website, we do not know if and when there will be changes.
Timing of receiving tickets after payment: as indicated in the booking email, you will receive a confirmation from us as soon as the transfer is shown on our bank statement (about 5 working days). Please note that the deadline refers to the possibility of making the payment.
Problems with online payment by credit card/payment failed: we remind you that the site accepts VISA/MASTERCARD cards and that you should use Google Chrome as your browser. In view of the new regulations governing online payments, which require you to enter your security code when making a payment, please note that you either have or have activated the SMS/email authorisation service. Your device may be blocking the opening of pop-ups. It is usually indicated in some way in the top navigation bar that the page is attempting to open a pop-up and asks for authorisation.
Methods of payment: payment can be made by credit card directly on the site (American Express cards are not accepted) or by bank transfer.
Receiving tickets: the tickets will be sent to the email address used during registration on the site.
- From December 23, 2022 at 1:00 p.m., free sale will begin.
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