Information on capacity and refunds

The Scientific Technical Committee, which directs the Government's action in the fight against COVID-19, regrettably confirmed a 60 percent seating capacity at the Pala Alpitour two days prior to the start of the Nitto ATP Finals.

This is despite concerted efforts made by the organisers and rigorous safety protocols that have been adopted for the event. This has made some seats that have already been sold unavailable. The selection was made following the provisions of the Terms and Conditions (Article 4). The 60 percent limit refers not to the total capacity, but to that of the individual sectors.

Therefore, it may happen that cancellation affects tickets issued a long time ago, if they fall within sectors that have sold out more quickly.

Immediately after the end of the tournament, the Italian Tennis Federation will refund in full the tickets that have not fallen within the 60% capacity limits. Refunds will take place automatically and you will not need to make any requests.

We sincerely apologise for any inconvenience caused.